SPICEWORKS NETWORK MONITOR APP
The Spiceworks Inventory App wasn’t doing a very good job of alerting IT Pros when issues started occurring on their network. Particularly those of their most critical devices such as servers and networking gear.
There are tons and tons of monitoring apps on the market. Most of the apps out on the market that monitor networks tended to be very hard to set up, configuration once it was set up was tricky and many apps wouldn’t provide a good overview of the problems that were occurring.
As this was a new product from the ground up, we would have a great deal of research and to do before we began the ideation phase. We started with almost a month of interviews with a goal of learning as much as we could about what “monitoring their network” means to them. We talked to over 20 IT pros of various experience levels to see what similarities and differences there were in how they thought about monitoring their network. We also created a survey to send out to a larger group of users. We ended up with around 100 responses. At this point, we started to get a feel for the “story” of how products like these help users discover and remediate issues. We did some affinity mapping to help summarize what we had learned to this point as well as some rough storyboards to help visualize the story as we understood it at this point using a slightly generalized persona. Next started defining the problems we could solve for them and came up with the overall idea of what we thought we needed to build. We felt a real-time monitoring system, most likely consisting of some sort of summary page with alerting was a great place to start our ideation. We began ideating using various methods followed by testing of those concepts with our in-house IT pros. The more we testing and talked to IT Pros, the more we realized this would need to be a product that stays up on a monitor all day long for them so they could keep their eyes on their most critical devices.
Create a real time monitoring app that is simple enough that a non-IT Pro could set up and make it easy for them to see visually (at a distance) when things were going wrong.